Creating accountability together.
It’s fairly common nowadays for companies to use what’s known as an “arbitration clause” in contracts or terms of service. These clauses, which are often buried deep in the fine print of an agreement, shield companies from liability by requiring consumers or employees to use private arbitration instead of resolving legal disputes through the court system (i.e. an individual or class-action lawsuit). It can be prohibitively expensive for individuals to pursue private arbitration, which is often the point.
Mass arbitration is a way to push back against companies who take this opaque approach. Hundreds—or even thousands—of people come forward as plaintiffs at the same time, sharing resources and strengthening their cases together. Some common areas of dispute covered by mass arbitration include data breaches, illegal charge cases, subscription auto renewal violations, work payment violations, and product liability.