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Lawsuit: Cigna Healthcare Misused AI to Deny Legitimate Insurance Claims

Cigna Healthcare, a major player in the health insurance industry, is now at the center of a federal class action lawsuit over claims that the company has been using AI algorithms to improperly deny customer claims. The lawsuit claims that Cigna’s system denied about 300,000 pre-approved claims, spending an average of 1.2 seconds to deny each claim.

AI lawsuits spread to health

Cigna Healthcare is facing a federal class action lawsuit which alleges the company used algorithms to “deny payments in batches of hundreds or thousands at a time,” as part of an almost completely automated claims decision process.