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Two Cigna members have hit the insurer with a class-action lawsuit, accusing the company of using an algorithm to improperly deny scores of patient claims.

The lawsuit comes as payers face intensifying criticism over automated claims decision processes.

Healthcare and insurance giant, Cigna is facing a class action lawsuit filed by patients who claim that the company rejected their claims without even opening and reviewing them.

The software system allows claim rejections without doctors ever opening patient medical records, according to the lawsuit.

Cigna is being sued over its insurance claims algorithm.

According to the lawsuit, the software system allows doctors to deny claims without opening a patient’s medical records.

A class action was filed Monday against health insurer Cigna alleging that it illegally used advanced technology to automatically deny patients’ claims without opening their files.

Two Cigna members have filed a class-action complaint against the insurer for allegedly denying

A new lawsuit accuses the health insurer Cigna of denying claims in bulk.